❓ Frequently Asked Questions
Answers to all your questions about pkoj
From opening an account to deposits, withdrawals, bonuses, games, and security — find detailed answers to all your questions on the pkoj FAQ page.
pkoj is a trusted online gaming platform in Bangladesh that places the highest importance on the convenience of Bangladeshi players. Whether you are a new member or an experienced player, many questions naturally come to mind. On this FAQ page we have brought together answers to the most common questions about account registration, depositing and withdrawing with bKash, Nagad, and Rocket, bonus terms, cricket betting, slot games, and responsible gaming. If you do not find the answer to your question here, our 24/7 live chat support is always ready.
Account and Registration
Opening an account at pkoj is straightforward. You will need an active mobile number, an email address, and valid national ID details. Fill in the registration form, verify the OTP sent to your number, and set a strong password. The whole process takes just a few minutes.
Yes, pkoj is only for those aged 21 and above. Your age will be verified during account registration. It is strictly prohibited for minors to open an account or play games. pkoj believes in responsible gaming and complying with the age limit is our priority.
No, under pkoj's rules each person may hold only one account. Creating multiple accounts using the same device, phone number, or ID is prohibited and may result in account suspension or closure. If you think you already have an existing account, contact the support team.
Click the "Forgot your password?" option on the pkoj login page. Enter your registered mobile number or email address and you will receive a verification code. Enter the code and set a new password. If you run into trouble, our 24/7 live chat support will help you.
The account verification or KYC process ensures the security of your account and prevents fraud. Verifying your identity is required before making withdrawals at pkoj. Simply submit a clear photo of your national ID or passport and the process is complete. This only needs to be done once.
Deposits and Withdrawals
Deposits from bKash to pkoj are generally credited to your account instantly. Enter your bKash number on the deposit page, enter the amount, and confirm with your bKash PIN. Your balance will update within seconds. Occasional minor delays may occur due to network issues — contact support if that happens.
The minimum deposit at pkoj is ৳300. This applies to all methods — bKash, Nagad, Rocket, and bank transfer. The low minimum makes it easy for new players to try out the platform.
Yes, both Nagad and Rocket can be used to deposit funds at pkoj. Bank transfer is also available. The minimum deposit amount is the same for every method — ৳300. Choose whichever method is most convenient for you.
pkoj generally processes withdrawal requests within 30 minutes to 3 hours. After you submit a withdrawal request, our team verifies it and sends the funds. Providing accurate account details helps the process complete faster.
The minimum withdrawal at pkoj is ৳800. There are no hidden fees — you receive exactly what you withdraw. However, your mobile banking provider or bank may apply their own transfer charges as per their terms.
Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, or incorrect account details. First confirm the reason, then correct the relevant information and reapply. Contact live chat for detailed assistance.
Games and How to Play
pkoj offers betting on BPL and all major international cricket matches. Go to the cricket section, browse current or upcoming BPL matches, and choose your preferred market — match winner, top run scorer, over/under, and more. Enter your stake and confirm. Live betting is also available during matches.
Yes, all slot games on pkoj — including every PG Soft title such as Fortune Tiger and Mahjong Ways — play smoothly on smartphones and tablets. No separate app download is needed; play directly from your mobile browser. Both iOS and Android are supported.
RTP, or Return to Player, is the average percentage of wagered money that a game returns to players over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered. This is a long-term average and does not guarantee results in any single session. Choosing games with a higher RTP is generally a sensible approach.
The live casino games offered at pkoj come from world-class providers such as Evolution Gaming and Ezugi, whose fairness is tested by independent auditors. Real cards and roulette wheels are used in the live dealer rooms, streamed in real time. pkoj always ensures fair play.
Aviator by Spribe is a crash game. In each round a plane takes off and a multiplier keeps increasing. You must cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but if it crashes you lose your bet. Timing and strategy are the key to this game.
Bonuses and Promotions
New members at pkoj receive a 100% bonus on their first deposit, up to ৳8,000. This means depositing ৳8,000 gives you a total balance of ৳16,000. The bonus is added to your account automatically. It activates as soon as you make your first deposit.
A wagering requirement is the condition specifying how many times you must bet the bonus amount before you can withdraw it. pkoj's welcome bonus carries a 25x wagering requirement. This means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing. Complete the requirement within the specified time period.
pkoj's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. By playing actively you will move up the tiers automatically. Cashback rates are 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and up to 1.2% at Platinum, paid weekly.
Yes, pkoj regularly offers reload bonuses, cashback deals, and special seasonal promotions for existing members. Special betting bonuses are also available during the IPL, T20 World Cup, and BPL seasons. Check the promotions page regularly or ask on live chat for the latest offers.
In most cases yes, but some bonuses may be restricted to specific games or game categories. The terms and conditions of each bonus clearly state which games are eligible. It is always a good idea to read the terms before claiming a bonus. If in doubt, ask the support team.
Security and Responsible Gaming
pkoj uses SSL encryption technology, which keeps your personal information and financial transactions fully secure. Our payment system operates through the secure gateways of bKash, Nagad, and Rocket. Your information is never shared with third parties.
Responsible gaming means playing for entertainment within your own limits. pkoj provides players with tools to set deposit limits, take breaks, and use self-exclusion. If you feel that your gaming is getting out of control, our support team is always ready to help.
Self-exclusion is the option to temporarily or permanently close your account for a set period. To use this option, contact our 24/7 live chat or email us. pkoj believes gaming should always be enjoyable — taking a break is completely normal and fully supported.
No. pkoj is only for those aged 21 and above. It is strictly prohibited for minors to create an account or play games. If anyone provides false information during age verification, their account will be closed and all winnings may be forfeited.
The pkoj support team is active 7 days a week, 24 hours a day. Click the live chat button on the website to speak directly in Bengali. You can also reach us by email: [email protected]. Our team is ready to help with everything from general questions to urgent matters.
If you see unusual logins or unauthorized transactions in your account, change your password immediately and notify our support team. pkoj uses advanced security systems to detect suspicious activity and is committed to resolving issues quickly.
Still have questions? Contact support
If you did not find the answer to your question here, no need to worry. pkoj's Bengali-speaking support team is by your side 24/7.
Chat with us on Live Chat
[email protected] | 24/7 Support in Bengali