pkoj Privacy Policy — Your information is completely safe with us

This Privacy Policy ("Policy") applies to the pkoj online gaming platform ("pkoj", "we", "our") and the operation of its website pkoj.cam. This Policy explains how we collect, use, store, and protect the personal information of our users ("you", "your"). By using pkoj's services, you are considered to have given your consent to the terms of this Privacy Policy.

1 Scope of Information Collection

We collect various types of information when you create an account and use our services on pkoj. This collection is carried out with full transparency and is used only for necessary purposes.

1.1 Information You Provide Directly

When you register on the pkoj platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Password (stored in encrypted form)
• National ID card or passport information (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Any other information provided by the user

1.2 Automatically Collected Information

When you visit the pkoj website, certain information may be collected automatically, such as:

• IP address and device type
• Browser and operating system information
• Site usage patterns and page visit history
• Information collected through cookies and similar tracking technologies
• Login time, session duration, and activity logs

2 Purpose of Information Use

pkoj uses your information only for legitimate purposes in accordance with this privacy policy. The information collected may be used for the following:

• To complete account creation and identity verification
• To process deposits, withdrawals, and transactions
• To provide customer support and live chat services
• To prevent fraud, money laundering, and illegal activities
• To improve platform security and performance
• To personalise services according to your preferences
• To comply with applicable laws and regulations
• To ensure responsible gaming and provide related support

3 Information Sharing and Disclosure

pkoj does not sell or commercially share your personal information with third parties. However, information may be shared in the following limited circumstances:

3.1 Service Providers

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure management, and fraud detection. These organisations operate under strict confidentiality agreements.

3.2 Legal Obligations

If pkoj is required to disclose information under a court order, government directive, or applicable law, pkoj is obligated to comply with that directive.

3.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

4 Cookies Policy

The pkoj website uses cookies — small data files stored in your browser. Cookies help make our platform more functional and user-friendly.

4.1 Types of Cookies

• Essential Cookies: Essential for login sessions and core functionality.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyse site usage and improve service quality.

You can control or disable cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the site.

5 Data Security Measures

pkoj takes the highest level of technical and organisational measures to protect your information. Our security framework includes:

• SSL encryption technology — all data transmission is conducted through secure connections
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Automatic detection of suspicious activity
• Strict access controls on data

6 Data Retention Period

pkoj retains your personal information only for as long as necessary. Specifically:

• All information is retained for as long as your account remains active.
• Even after an account is closed, information required to fulfil legal obligations is retained for a specified period.
• Transaction records are retained for a specific period in compliance with financial regulations.
• After the retention period, information is securely deleted or anonymised.

7 User Rights

You have certain important rights over your personal information. pkoj respects these rights:

7.1 Right of Access

You may find out at any time what information we hold about you. Send a request to [email protected] for this purpose.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may apply to have it corrected. This can be done through account settings or via the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may request to opt out of marketing communications. This does not affect the processing of information necessary for service delivery.

7.5 Right to Portability

You may receive your personal information in a structured, commonly used format. Send this request to [email protected].

8 Protection of Minors

pkoj is intended only for persons aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If parents believe their child is using this platform, please contact [email protected] immediately.

9 International Data Transfers

pkoj is a global platform. In some cases, your information may be processed on servers outside Bangladesh. Regardless of where this processing takes place, we maintain the standards of this privacy policy and ensure that your information is adequately protected.

10 Third-Party Links and Services

The pkoj platform may include content from game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft). These providers have their own privacy policies and pkoj is not responsible for their data collection practices.

11 Changes to the Privacy Policy

pkoj reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered email addresses of the changes.
• Obtain new consent where applicable.

Continued use of the service after changes are made will be considered acceptance of the new policy.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will resolve your request within an appropriate timeframe.

Email: [email protected]

Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)